- Identity Data, includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data, includes billing address, delivery address, email address and telephone numbers.
- Financial Data, includes bank account and payment card details.
- Transaction Data, includes details about payments to and from you and other details of products and services you have purchased from us.
- Device Data, includes the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting.
- Content Data, includes information stored on your Device, including health and, physical information, login information, photos, videos or other digital content.
- Profile Data, includes your username and password, in-App purchase history, your interests, preferences, feedback and survey responses.
- Usage Data, includes details of your use of any of our Apps or your visits to any of Our Sites including, but not limited to, traffic data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
- Marketing and Communications Data, includes your preferences in receiving marketing from us and our third parties and your communication preferences.
- Health Data, includes data your current or historical health related matters.
- Location Data, includes your current location disclosed by GPS technology for the purposes of you being able to use many of the features of the Sites .
- Direct interactions. You may give us your Identity, Contact, Health and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: - apply for our products or services; - create an account on our App; - subscribe to our service or publications; - request marketing to be sent to you; - enter a competition, promotion or survey; - register to use the App Site, download or register an App, search for an App or Service, make an in-App purchase, share data via an App's social media functions and when you report a problem with an App; or - give us some feedback.
- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
- Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below: - Technical Data from the following parties: - analytics providers such as Google based outside the EU; - search information providers such as Google based outside the EU. - Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU and Facebook, Instagram and other social media sites based outside the EU.
- Transaction Data, includes details about payments to and from you and other details of products and services you have purchased from us.
- Location Data. We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling Location Data in your settings.
- Unique application numbers. When you want to install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.
- Where you have consented before the processing.
- Where we need to perform a contract we are about to enter or have entered with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Purpose/activity | Type of data | Lawful basis for processing |
When you make an enquiry, either by phone, email, post or via social media | Identity Contact |
Your consent |
To register you as a new customer To install the App and register you as a new App user |
Identity Contact Health Financial |
Your consent |
To: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
Identity Contact Financial Transaction Marketing and Communications |
Your consent Performance of a contract with you |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey |
Identity Contact Profile Marketing and Communications |
Your consent Performance of a contract with you |
To process in-App purchases and deliver Services including managing payments and collecting money owed to us | Identity Contact Financial Transaction Device Marketing and Communications Location |
Your consent Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us) |
To manage our relationship with you including notifying you of changes to the App or any Services | Identity Contact Financial Profile Marketing and Communications |
Your consent Performance of a contract with you Necessary for our legitimate interests (to keep records updated and to analyse how customers use our products/ Services) Necessary to comply with legal obligations (to inform you of any changes to our terms and conditions) |
To enable you to participate in a prize draw, competition or complete a survey | Identity Contact Device Profile Marketing and Communications |
Your consent Performance of a contract with you Necessary for our legitimate interests (to analyse how customers use our products/Services and to develop them and grow our business) |
To administer and protect our business and this App including troubleshooting, data analysis and system testing | Identity Contact Device |
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security) |
To deliver content and advertisements to you To make recommendations to you about goods or services which may interest you To measure and analyse the effectiveness of the advertising we serve you To monitor trends so we can improve the App |
Identity Contact Device Content Profile Usage Marketing and Communications Location |
Consent Necessary for our legitimate interests (to develop our products/Services and grow our business) |
- COMPLY WITH LEGAL OBLIGATION means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
- REQUEST ACCESS to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- REQUEST CORRECTION of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- REQUEST ERASURE of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- OBJECT TO PROCESSING of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- REQUEST RESTRICTION OF PROCESSING of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- if you want us to establish the data's accuracy;
- where our use of the data is unlawful but you do not want us to erase it;
- where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- REQUEST THE TRANSFER of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- WITHDRAW CONSENT AT ANY TIME where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.